Revealed: How Value Streams and Processes Works in ITIL 4


In this article, I want to talk about a new concept introduced by ITIL 4. It is the concept of Value stream and process. This is one of the vital aspects of ITIL 4 that can assist any organisation to co-create values with their customers. Let us look at the concept of value streams and processes together in this article.


Revealed: How Value Streams and Processes Works in ITIL 4


Value streams and processes automation can be seen as processes automation or adoption of emerging technologies and way of work in order to gain efficiencies and understand user experience in an organisation.


A process, on the other hand, can be seen as a set of interrelated or interacting activities that transforms input into outputs. Processes are always designed by organisations in order to achieve specific objectives.


in designing value streams and processes for your organisation, you need to ask some fundamental questions such as:


  • What is the generic delivery model for the service, and how does the service works? This talks about the method you want to adopt in delivering your service to your service consumers. Whatever method that you are planning to adopt, you got to have your end user in mind. For example, you might have to consider whether your service consumer prefers online or offline mode of service delivery. This will help you to put machinery in place in order to give them what they are looking for.


  • What are the value streams involved in delivering the agreed output of service? This involves consideration of all activities that you need to perform in order to deliver value to your target audience. This will assist the organisation in knowing the necessary skill sets that they have to put in place in order to deliver the right values to customers.


  • Who or what performs the required service actions? This also needs to be identified by organisations involved in service delivery. Through the identification, you will be able to assess whether the individual has the necessary skills needed in order to deliver. This will allow the service provider to put the necessary infrastructure in place in order to guarantee effective service delivery.



Now your take on this argument.

We would also like to hear what you feel about the topic we discussed today. Your feedback is very important to us. Feel free to drop your comments and recommendations. If you have a contrary opinion, you can drop that too.

You can also join our Facebook Page CRMNigeria for more updates. You can do that by clicking on the link or searching for our page on Facebook.

Click here to Download 5 E-Books that I have taken time to prepare for you.

These E-Books contains formulas that have helped many of my students to nail the PMP Exam. You can also make use of this E-Books. While you are using it if you have questions to ask me concerning the Formulas, feel free to shoot me a mail. I am committed to assisting you to nail your PMP exam. It’s a pledge. You can always count on me as a friend. 

PS: For like seven years since I started blogging I have tried many platforms and tools. Some worked and some of them performed below expectation. Here are some of the tools that I will gladly recommend for you any day, any time.






You can also download our Mobile App here.

Click here to Like our Page on Facebook

Follow us on Twitter

Domain names for just 88 cents!3 Major Roles of PMO in Projects 1
Action Point.
You need to confirm your subscription by clicking on the link sent to you. You can check the spam folder for it. Add us to your mailing list to receive directly from us.

PS: Click on the link below to sign up for my Online E-Course CRM Training. Make sure you confirm your subscription by clicking on the link sent to you. Thanks.

Adeniyi Salau PMP , CCNA R&S , CDMP, CEP, MOS, MCP, CSCU (Project 2016), Microsoft Certified Security and Networking Associate is a Google and Beingcert Certified Digital Marketer, Project Manager and SEO Expert of repute with about a decade of Blogging and online marketing experience. He is always ready to share his experience with others.

Leave a Reply

Your email address will not be published. Required fields are marked *


CommentLuv badge