In my previous article last week, I have tried to look at the concept of Service Provisioning in a service organisation. I said any organisation that want to serve customers must try to put all in place in order to deliver value to customers. They also have to make sure that they are improving services continually. In this article, I want to look at the concept of Service Consumption in ITIL 4.
In order to enjoy the services that you have paid for, there is a need for consumers to maintain the resources that they need. Also. It is expedient for them to ensure that everything is alright from their own end. I feel one of the parts of co-creation of value is to make sure that whatever device they install at your own end is well taken care of.
Effective utilization in Service Consumption
Another thing about Service consumption is that, to effectively utilise resources, you need to make sure that you effectively utilize company resources. You have to make sure that you prepare yourself in order to get the best out of their service. Take, for example, I will have to make sure that my Android phone is in good condition so that I will be able to enjoy mobile data subscription whenever you subscribed to their services.
It has to do with requesting for service action to fulfil. For you to enjoy any service, you have to request for it. The organisation now have to make sure that such services are available on request.
Moreso, it has to do with receipt and acquisition of goods and services. When you are consuming services, you are acquiring goods and services from service providers. You are bound by the rules and regulations guiding the provision of such services.
Now your take on this argument.
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Adeniyi Salau (CEP, MOS, MCP, CSCU (Project 2016) is a Digital Marketer, Project Manager and SEO Expert of repute with about a decade of Blogging and online marketing experience. He is always ready to share his experience with others.