Revealed: 3 Major Facts About Service Consumption in ITIL 4

Introduction

In my previous article last week, I have tried to look at the concept of Service Provisioning in a service organisation. I said any organisation that want to serve customers must try to put all in place in order to deliver value to customers. They also have to make sure that they are improving services continually. In this article, I want to look at the concept of Service Consumption in ITIL 4.

 

Revealed: 3 Major Facts About Service Consumption in ITIL 4

 

In order to enjoy the services that you have paid for, there is a need for consumers to maintain the resources that they need. Also. It is expedient for them to ensure that everything is alright from their own end. I feel one of the parts of co-creation of value is to make sure that whatever device they install at your own end is well taken care of.

 

Effective utilization in Service Consumption

Another thing about Service consumption is that, to effectively utilise resources, you need to make sure that you effectively utilize company resources. You have to make sure that you prepare yourself in order to get the best out of their service. Take, for example, I will have to make sure that my Android phone is in good condition so that I will be able to enjoy mobile data subscription whenever you subscribed to their services.

 

It has to do with requesting for service action to fulfil. For you to enjoy any service, you have to request for it. The organisation now have to make sure that such services are available on request.

 

Moreso, it has to do with receipt and acquisition of goods and services. When you are consuming services, you are acquiring goods and services from service providers. You are bound by the rules and regulations guiding the provision of such services.

 

Now your take on this argument.

We would also like to hear what you feel about the topic we discussed today. Your feedback is very important to us. Feel free to drop your comments and recommendations. If you have a contrary opinion, you can drop that too. 

 

You can also join our Facebook Page CRMNigeria for more updates. You can do that by clicking on the link or searching for our page on Facebook.

 

Action Point.
You need to confirm your subscription by clicking on the link sent to you. You can check the spam folder for it. Add us to your mailing list to receive directly from us.

 

PS: Click on the link below to sign up for my Online E-Course CRM Training. Make sure you confirm your subscription by clicking on the link sent to you. Thanks.

72 / 100 SEO Score

Leave a Comment

CommentLuv badge
CRMNIGERIA