Revealed: 3 Major Risks In Customer Service Delivery

risks in customer service

Revealed: 3 Major Risks In Customer Service Delivery


In my previous article, I have talked about some of the facts that you need to know about service delivery. In this article, I want to talk about some of the risks in customer service delivery. Here are some of the facts that you need to know about some of these risks.

Understanding Risks In Customer Service Delivery

What then is a risk in customer service delivery…

Risks refer to positive events that could cause harm or loss or make it more difficult to achieve objectives.

in understanding risks in customer service delivery, there are some risks that are removed or reduced for the customer by the service. Take, for example, if you engage UBER Driver, there are risks that are removed from you. For example, there is no need for you to have a car or find a place to park your car.


There is another type of risks that are imposed on users by the service provider. If you take the UBER user example as a case study. We have the risk of failing phone and batteries as a result of using the application on your phone.


We also have some ways by which consumers can contribute to the reduction of those risks. these include:


#1 Participation in the definition of requirements

In order to reduce the risk that might be imposed on you by the service provider, you as the service consumer must also participate in deciding what is been offered by the service provider. That means the organisation must create mechanisms for getting feedback from service consumers.


#2 Determining Critical Success Factor

There is a need for the Service consumer to also decide on what will be the Critical Success Factor for the service provider. The two parties have to agree on what is expected from the service and see how that can be achieved without transferring the risk to the consumer.


#3 Resource Access as part of customer service delivery risks

In order to prevent these risks, you have to ensure that the service provider has access to all the necessary resources that have to do with the relationship. That means you must make sure that the Service provider has access to all that they need in order to help you. You have to cooperate with them in order to resolve all the issues that you are facing in relation to the service. Using UBER as a case study, the Service Provider must be able to get the customer location in order to know where to dispatch a car.


Now your take on this argument.

We would also like to hear what you feel about the topic we discussed today. Your feedback is very important to us. Feel free to drop your comments and recommendations. If you have a contrary opinion, you can drop that too.

You can also join our Facebook Page CRMNigeria for more updates. You can do that by clicking on the link or searching for our page on Facebook.

Click here to Download 5 E-Books that I have taken time to prepare for you.

These E-Books contains formulas that have helped many of my students to nail the PMP Exam. You can also make use of this E-Books. While you are using it if you have questions to ask me concerning the Formulas, feel free to shoot me a mail. I am committed to assisting you to nail your PMP exam. It’s a pledge. You can always count on me as a friend. 

PS: For like seven years since I started blogging I have tried many platforms and tools. Some worked and some of them performed below expectation. Here are some of the tools that I will gladly recommend for you any day, any time.






You can also download our Mobile App here.

Click here to Like our Page on Facebook

Follow us on Twitter

Domain names for just 88 cents!3 Major Roles of PMO in Projects 1
Action Point.
You need to confirm your subscription by clicking on the link sent to you. You can check the spam folder for it. Add us to your mailing list to receive directly from us.

PS: Click on the link below to sign up for my Online E-Course CRM Training. Make sure you confirm your subscription by clicking on the link sent to you. Thanks.

Adeniyi Salau PMP , CCNA R&S , CDMP, CEP, MOS, MCP, CSCU (Project 2016), Microsoft Certified Security and Networking Associate is a Google and Beingcert Certified Digital Marketer, Project Manager and SEO Expert of repute with about a decade of Blogging and online marketing experience. He is always ready to share his experience with others.

Leave a Reply

Your email address will not be published. Required fields are marked *


CommentLuv badge