You are here
Home > Posts tagged "customer engagement"

Outputs of Engage Value Chain Activity

engage value chain activity

Introducing some of the Outputs of Engage Value Chain Activity in ITIL 4     Engage value chain activity is one of the activities that organisations have to embark on when it comes to implementing an IT solution. This value chain process ensures that organisations are able to communicate effectively with stakeholders when

What Customer Interaction Is In CRM

What is Customer Interaction It has much to do with talking to your customers and customers talking to you and among one another about your products and services.  Many at times organisations have put mechanisms and technologies in place that allow the customers to relate with organisations; ask questions and make