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Examining Preparatory Phase Activities Of CRM

preparatory phase activities

Introducing Preparatory Phase Activities in CRM   At the end of this lesson, readers should be able to: Define the CRM vision as part of preparatory phase activities in CRM Assess the Organisation’s readiness Audit the IS/IT infrastructure.   CREATING CRM VISION AS PART OF PREPARATORY ACTIVITIES IN CRM CRM vision is the reference point

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