Revealed: How Service Value Chain Interacts with ITIL 4

Introduction

Yesterday, I started a discussion on ITIL 4 Service Value Chain.  I also took the time to explain how each of the processes works together in order to deliver value to customers’. In this article, I want to look at how the Service Value chain interacts with ITIL 4 activities. Follow me as we look at that together in this article.

 

Revealed: How Service Value Chain Interacts with ITIL 4

Service Value Chain represents the steps an organisation takes in creating values. You need to know that each activity in these steps contributes to these values by transforming specific input from the organisation to outputs.

 

Also, in order for you to convert inputs to outputs, the value chain activities use a combination of ITIL practices. Each activity may draw upon internal or third-party resources, processes, skills and competencies from one or more practices.

 

 

Now your take on this argument

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Here are some of the Service Value Chain activities…

 

#1 Incoming interactions

First and foremost, all incoming and outcoming interactions with parties external to the service provider are performed via Engage value chain activity. That means you use Engage activities to create communication channels through which you can discuss with stakeholder and see ways of creating values together. This will enable all stakeholders to get the best out of interactions with stakeholders that are outside the organisation. 

 

#2 Obtaining resources as part of Service Value Chain

So also, all new resources are always obtained through Obtain and Build activities. That means organisations have to put machinery in places that will help them to obtain resources in a more formal way. Most at times, organisations have to make use of capital budgeting which allows them to decide on whether to buy or borrow equipment when they are embarking on project implementations. 

 

#3 Planning as part of Service Value Chain

Also, planning at all levels is being performed via planning activities. The planning activities allows you to look through what you are about and envisage some of the challenges that you are likely to face. It also helps IT organisations to decide on whether certain IT goals can be achieved based on available resources in the organisation before they even launch out. 

 

#4 Improvements as part of Service Value Chain

So also, you need to know that improvements at all levels are managed and initiated via Improve activities. Through this, you are sure that all stages of the ITIL 4 lifecycles have an element of continual improvement. I have said it that Improvement of any solution introduced by the IT department should not be an after-thought. You have to ensure that you are building scalability into any IT solution that you are releasing to your end users.

 

#4 Creation and modifications

You should also note that creation, modification, delivery, maintenance and support of component, products and services are performed in an integrated and coordinated way between design and transition, obtain/build and delivery and support services. 

 

On a final note, Products and Services, demands and Values are not value chain activities; they are Service Value System components.

 

Now your take on this argument.

We would also like to hear what you feel about the topic we discussed today. Your feedback is very important to us. Feel free to drop your comments and recommendations. If you have a contrary opinion, you can drop that too.

 

You can also join our Facebook Page CRMNigeria for more updates. You can do that by clicking on the link or searching for our page on Facebook.

 

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