The word “Service Relationship Management” might not be strange to some of us. In fact, all that happened between Service consumer and service provider can all be termed as service relationship.
We have two aspects of service relationships which are Service Provisioning and Service consumption.
Service Provisioning has to do with all that a service provider does in order to make his service available to customers.
Service consumption, on the other hand, has to do with all that a service consumer does in order to make sure that the benefits from the service that he has paid for. This includes making himself available so that he can receive the benefits of the service he has paid for. If someone pays me to train him for example, the individual has to make sure that he is available at the appointed time in order to receive that training.
Service Relationship Management joint activities
Service Relationship Management consists of joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on the agreed and available service offering.
Now your take on this argument.
We would also like to hear what you feel about the topic we discussed today. Your feedback is very important to us. Feel free to drop your comments and recommendations. If you have a contrary opinion, you can drop that too.
You can also join our Facebook Page CRMNigeria for more updates. You can do that by clicking on the link or searching for our page on Facebook.
You need to confirm your subscription by clicking on the link sent to you. You can check the spam folder for it. Add us to your mailing list to receive directly from us.
PS: Click on the link below to sign up for my Online E-Course CRM Training. Make sure you confirm your subscription by clicking on the link sent to you. Thanks.
Adeniyi Salau is a Digital Marketer, Project Manager and SEO Expert of repute with about a decade of Blogging and online marketing experience. He is always ready to share his experience with others.