Service Portfolio management in ITIL

Service Portfolio management

Service portfolio management is one of the things that you should think about when planning an IT Project. It has to do with the creation of offices and departments that will allow IT projects to function well.

 
 

You cannot expect that the offices that run for a manual environment will not work for an automated environment.
In this article, I want to talk about processes that are involved when you are creating service portfolio management. Follow me as we look at that in this article.

strategy

The first thing that you need to do is to strategize concerning what you are about to do. You need to look ahead and ask yourself about services that will be needed. If it is a customer service job for example.



What are the services that will be needed? You might need those that will install the software. Those that will analyse customers’ feedback among others. You might also need a supervisor that will monitor the activities of agents. These are different portfolios that you need for it to function effectively.
service portfolio management
 
design as part of service portfolio management
After you might have identified all the services that you need for your IT project, you need to design it in such a way that the process flows smoothly. There is the need for you to automate what you have on paper.
As the IT Manager, this is not something you can do alone. There is the need to involve stakeholders. You need to carry along those that will be directly involved in the project.

Transition as part of service portfolio management

Another important component in service portfolio management is the transition. This is the midwife between the design and the actual implementation of the project. Here, you have already designed your deliverable. You are now planning to introduce it to the production environment.


This is also the stage that you are going to detect some of those things that are likely to go wrong. You can ask a department to use the software before it is been introduced to the entire organization.

Operation and improve as part of service portfolio management

After the transition stage, the next thing is to introduce the deliverable to the production environment. Once it has been introduced, you start hearing some complaints and comments from users.



You need to take note of all these complaints and use them when you are coming up with another edition of your deliverable. This will help you to satisfy the need of your users. It will also assist the IT community to deliver value to users.



Action Point
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