According to Axelos on their Blog, they see ITIL as one of the most widely accepted framework for managing IT Projects. It all revolves around rendering service to your customers. These customers can be internal or external to your organisation. IN this article , I will tell you all that you need to know about ITIL management.
In my previous article, I have said the focus of IT service is to render service so as to increase customer retention and engage more customers. There is no need of engaging in any IT service if it will not meet up with the need of customers. In this article, I want to look at what service is when you are carrying out ITIL management.
A service is something that will increase the probability of achieving a desired outcome. This is achieved either through enhancing the performance of individual tasks, reducing the effect of constraints or both.
A service can also be anything that we do in order to add value to our users. By rendering such service, we are helping them to achieve the desired outcome that they want.
IT Service Management is a set of specialized organizational function or services that provide value to customers in form of services.
Now I want to look at four things that service does in ITIL. Let’s go now.
Facilitate desired outcome
Service helps organizations to achieve the desired outcome that they have set. It has established rules or best practiced that are already set. If followed in the right manner, it helps organization to achieve the desired outcome that have set to achieve.
One of the primary focus in ITIL management is to enhance the performance of the organisation. Service also enhanced performance of task. For every of the tasks that need to be done. There are already established produced that are to be followed. This allowed the task owner to follow the established rules and achieve what they might have wanted to achieve. It really makes the job easier.
Reduces effect of constraints
One other beautiful thing about services is that it reduces the effect of constraints while performing that service. You can actually activate back up plan easily. Everyone involved knows the step to take to correct anomalies when things get out of hand while executing the project.
Increase positive probability
One other beautiful thing about service is that it increases the probability of achieving positive result since service entails laid down rules. There are high tendency that if the procedures are followed , then the outcome can be predicted in a way.
In terms of service type, it can be:
A supportive service is the one that gives support to those that needs it. This support can be in form of internal or external services that are provided to end users or members within the organization.
A support in ITIL management is the internal facing is the one that is rendered to a department within the organization. The I.T department in the organization might provide internet connectivity service to other departments that needs to be connected to the internet.
These are the kind of support rendered to end users in an organization who enjoyed a particular service. It might also be in terms of support given to end users who are using Apps created by the I.T department or other third party developers.
The bottom line is to understand your customers and what they are expecting from you. In managing success IT Project, you need to know your stakeholders and understand their perception as far as the project is concerned. This will help you to deliver IT project that stakeholders will be happy about at the end of the day.
P.S: If you enjoy our article, sign up to get our next article in your inbox. You need to confirm your subscription by clicking on the link sent to you. You can check the spam folder for it.
Add us to your mailing list to receive directly from us. Thanks.
Stay abreast of our Blog Updates. Like us on Facebook to get updates on new articles.