Introducing some of the outputs of Plan Value Chain Activity
Yesterday, I started a discussion about the Plan stage of Value Chain Activity in ITIL. You can click on the link to read more about that article. In this article, I want to talk about some of the outputs of Plan activities. I will want you to note that for each of the activities, there will always be an input and an output. I have discussed the input of plan activity in that article. I will be talking about the output in this article. Follow me as we do that together now.
Here are the outputs…
#1 Strategic, tactical and Operational Plans
One of the outcomes of the Service value chain is that the organisation will now have strategic, tactical and operational plans to achieve their goals. The top management will be able to set both long and short term goals that the company intends to achieve. All other departments in the organisation are to set their own goals from the bigger goal(s) created by the top management.
#2 Portfolio Design as part of the value chain activity
Another output of the Plan Service Value Chain is the Portfolio Design for design and transition. This is when the organisation has to decide on the skill sets and roles that are needed in order to deliver value to customers. They will also be able to assess the skill sets available in the organisation as well as other skill sets and training needed in order to deliver value to their esteemed customers and prospects. This will be done under the design and transition stage of the plan.
#3 Architecture and Policies
The next output of this stage is the architecture and policies guideline for the whole. This will assist the solution developers to know what they need to develop in order to meet the needs and expectation of their end users and other stakeholders. These policies are necessary so that the solution developers can work in line with the Guiding Principles and come up with an effective result.
#4 Improvement opportunities as part of Value chain activity
One other aspect of the Plan value chain activity in the value chain is the improvement activity from the improvement team. The organisation has to plan on improvement for the new system. They have to see it that they can monitor the progress of the new system and get updates from the stakeholders in order to see areas that they can improve upon. I have said several times that continual improvement for the system should not be an afterthought. It must be considered right from the time the idea is been conceptualised.
#5 Products and Service Portfolio
Another vital aspect of the value chain activity is the Products and Service Portfolio. The organisation has to set product and service portfolio that will itemise some of the features that should be included in some of the product and service offering that the organisation is presenting to their esteemed audience. They also have to make sure that they carry their customers along through feedback and engagement so that the products and services will be acceptable to stakeholders.
#6 Contract and Requirement for Engage
The last aspect of the output is the contract and requirement documents for Engage. here, the management or whoever is representing the organisation need to come up with contracts requirements based on customer requirements. They must have engaged the customers and discover what they are looking for in the products or services. This will help them to design the Service Level Requirements for the contractor that will handle the project.
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