Revealed: Partners and Suppliers Management in ITIL 4

Introduction to partners and suppliers management

In my previous article, I have looked at the Information and technology components of ITIL 4 as well as questions to ask when an organisation is planning for Information and Technology in ITIL 4. In this article, I want to prove it that you also need to plan the role that your partners and supply will play in your IT management strategy. This seems to be one of the neglected components of planning in any organisation. Some organisations do not see their suppliers as part of the stakeholders in their organisational strategy. Let us look at this important component together in this article.

Revealed: Partners and Suppliers Management in ITIL 4

This component of suppliers management is used to manage the relationship with service consumers. This allows the organisation to find out what service consumers are looking for in the service being provided by service providers.


It also allows the organisation to manage their partners. This dimension ensures that organisations are able to sensitize their partners on how to deliver value to their customers. Take, for example, if MTN has managed their partners and distributors very well, they will not have received the Nigeria Communication Commission axe.


Also, partners and supplier management, the dimension will assist the organisation to identify some of the factors that influence supplier strategies. It allows the organisation to take a closer look at some of the factors that affect the delivery of products to final consumers. It will also allow the service provider to come up with strategies on how to boost the supply chain.


Further, partners and supplier management also gives room for service integration in the organisation. It allows the organisation to bring in all stakeholders and ensure that they are captured in the value chain. For instance, your distributors are part of your marketing team. You need to see them as such. This will allow you to come up with strategies on how they can better understand the strategy of the organisation.


Service Partnership as part of suppliers management

Having service management in place will assist the organisation to share risks and aspirations with your partners. It allows you to understand the challenges team members are facing while trying to convince prospects and customers. This will assist the organisation in identifying areas of assistance and improve business communications in the organisation.


It should be stated that no organisation can independently provide what their customers are looking for. They will have to rely on some other services that are being provided by third parties.


The organisation in managing services being requested by their customers will also have to engage in service integration and management. This might involve the use of a service integrator who will have have to coordinate the service being provided by third parties. The integrator will ensure that external service providers comply with rules and regulations guiding the whole contract. The role of the integrator can now be played by a trusted partner or someone appointed by the organisation.

Goods and service supply as part of suppliers management in ITIL 4

Another focus of partners and suppliers dimension is the management of goods and supply in the organisation. It allows the organisation to manage procurement and ensure that contractors are well managed based on service level agreement with the organisation. This will guarantee that the interest of consumers is well taken care of when developing products and services.


The relationship between the organisation’s partners and suppliers also allows them to have a clear separation of functions for their team members. This might also include the organisation coming up with clear blueprints regarding the roles that each employee is expected in order to ensure that values are delivered to end users within and outside the organisation.


Above all, an organisation’s strategy when it comes to using partners and suppliers should be based on its goal, culture and business environment. That means they have to look at what is happening presently in order to predict what is likely to happen in the future.


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Revealed: Partners and Suppliers Management in ITIL 4 1

Adeniyi Salau PMP , CCNA R&S , CDMP, CEP, MOS, MCP, CSCU (Project 2016), Microsoft Certified Security and Networking Associate is a Google and Beingcert Certified Digital Marketer, Project Manager and SEO Expert of repute with about a decade of Blogging and online marketing experience. He is always ready to share his experience with others.

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