CUSTOMER INTELLIGENCE CYCLE Objective At the end of this chapter, readers should be able to: Discuss the four steps in customer Intelligence cycle. Discuss the critical components customer – centric strategies. Discuss the personalization and Data…
Examining Analytical Cycle of CRM
ANALYTICAL CYCLE FOR CRM OBJECTIVE OF THIS ARTICLE At the end of this chapter, readers should be able to: · Define Analytical CRM · Explain how Analytical CRM is used to analyze and segment customers. · Explain…
Examining Ticket management in CRM
TICKET MANAGEMENT Objectives of this lesson At the end of this lesson, chapter should be able to: v Define Ticket Management. v Explain the functions that it performs. v Define Mobile Sales force automation. v Identify some of its…
Analysing Ticket Management in CRM
TICKET MANAGEMENT Objectives of this lesson At the end of this lesson, chapter should be able to: v Define Ticket Management. v Explain the functions that it performs. v Define Mobile Sales force automation. v Identify some of its…
How to eat to gain energy
Carbohydrates are the main energy source for your brain and muscles. They are broken down in our gut and released into our blood stream as glucose. This glucose is used by our brain and muscles as fuel. By supplying our…
3 Hacks to Achieve Ketosis Fast
One of the key components of the keto diet is getting into ketosis. This is when your body transitions from burning carbs for fuel to burning fat for fuel. Achieving ketosis can take days to weeks depending on factors such…
5 Ways to Break a Weight Loss Plateau
People are adopting the keto lifestyle for many reasons, but one of the most common reasons is weight loss. If you’re like many keto dieters, you’ll see some weight loss pretty quickly after starting your new way of eating. But…
Examining Workflow management in CRM
Workflow Management Objectives of this chapter v Define Workflow management. v Explain some of the unique features of workflow management applications. Definition When we talk of workflow management, we are talking about the process of organizing how…
Examining marketing automation in CRM
MARKETING AUTOMATION OBJECTIVES OF THIS ARTICLE At the end of this chapter, readers should be able to: · Define Marketing Automation. · Know the features of a good marketing automation. Marketing automation consist of the…
Examining Sales forecasting in CRM
SALE FORECASTING OBJECTIVE OF THIS CHAPTER At the end of this lesson, we are going to discover the following: Definition of Sales Forecasting What sales funnel Management is Qualities of a good sales Pipeline Management Introduction Sales…