I have talked about both Project, Program and Portfolio Management in my previous article. In this article, I want to look at some of the major interfaces between Operation Management and Project Management. Follow me as we look at that in this article.
Most at times when Projects are been executed, there is a need for the Project Manager to look at how the changes being introduced by the project will affect the operations of the organisation. This is very important mostly when such changes will affect service delivery in the organisation. First and foremost, you need to note that Operations management is not one of the focus of PMI but there are ways by which it intersects with the normal project management process. I want to look at some of those intersections in the remaining part of this article.
#1 Developing new product
One of the major times that we always have an intersection between Project and Prospect is when there is a need to develop new products and service for the organisation. It can also happen when a particular organisation have to upgrade existing products and service. take, for example, Apple is planning to upgrade from iPhone 7 to iPhone 8. They will have to look at the existing features of iPhone 7 as well as discuss with the front offices on the features of the new product. Since they will have to hand over the production of the new phone to the operations department, that discussion becomes necessary.
#2 Operation Process Improvement
There might also be a reason for Operations and Project Management to intersect when a particular organisation is trying to improve its production process. At this stage, the Project Manager has to discuss with the stakeholder in the production process in order to determine what need to be improved upon in the long run. This will later form part of the requirement for the project. He will also need to embark on change management processes in order to help the employees to adapt to the new production environment.
#3 End of a Product lifecycle
Project Management will also interface with Operations management when you are getting to the end of your product lifecycle. That means you will have to have a meeting the Operations people when you are through with the product of the project and you want to hand it over to the end users. This will help you to ascertain that team members are fully ready to receive the deliverables and continue from where the project stopped.
#4 Closeout Phase
The Project will also have to intersect with Operations Management at every closeout phase of the project. The closeout phase is the phase where a phase of the project has been completed and the project now have to move to the next phase. You need to confirm the mood of the stakeholders before you can move the project from one phase to the next phase of the project.
It should be noted that at each point in the project, knowledge are transferred between the Project manager and the operation team on how to implement the delivered work of the project. This can be done through the transfer of project resources to the operational environment. It can also be the other way round in some cases.
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