Introduction to a major evolution of ITIL since inception
ITIL has really undergone a lot of transformation since its inception in the late 80s. In this article, I want to look at how ITIL has evolved over the years. Follow me as we look at it in this article.
1980 as a landmark year in the evolution of ITIL
This was when ITIL first started. At this stage of development of the disciplines. They were just trying to put ideas together pm what best practices should be. I can say that this is the forming stage of the discipline.
The first set of ITIL books were published. This consist of 42 books that were meant to be followed by any organisation that wants to deliver value to customers.
This was the year that AXELOS added Service delivery and support as part of the ITIL module.
This was when the concept of the Service Lifecycle was introduced to the ITIL module. We have five Service lifecycle in ITIL which are: Service Design, Service Strategy, Service Transition, Service Operation and Continual Service Improvement.
At this stage of ITIL Evolutions, much effort is now been placed more on how the ITIL component and the business component of the organisation can work together in order to deliver value to customers.
This is when ITIL started coming in. There was the introduction of the Guiding Principles that organisations can now follow in order to co-create value and service consumers in a better way.
ITIL 4 was introduced with much emphasis on Service Value System. It also borrowed from DevOp and Agile methodologies so that this new concept will be in tune with business reality.
6 Benefits Of Upgrading To ITIL 4
You might have ITIL Version 3 and you are wondering whether upgrading to ITIL 4 is necessary. I want to tell you that the best time to upgrade is now. In this article, I will be talking about some of the reasons why you need to move from ITIL Version 3 to ITIL 4.
#1 Modern day competition
One of the benefits of upgrading to ITIL 4 is that it helps organisations in competing in the modern day business environment. With it, organisations can now understand how to engage customers in terms of Information technology in order to improve businesses. They will be able to employ all that they have at their disposal in order to ensure that customers are satisfied.
#2 Expanded Context
One of the major generational shift that comes with the introduction of ITIL 4 is that it now covers wider areas. It is also prepared in order to support organisations that are undergoing a change in terms of service delivery. I can say that the new ITIL 4 is been packaged together so that it will be more relevant to organisations that are undergoing transformations.
#3 Easy working with Lean, Agile, DevOp others
One of the beauties of the new ITIL 4 is that it can now easily work with other methodologies that are the rave of the moment. For example, upgrading to ITIL 4 will allow the organisation to make use of Agile methodology which allows IT Project to cope with changes that come with long term projects.
#4 All ITIL Best
Another beautiful thing about the new ITIL 4 is that it removes all the bad concepts from the previous versions and incorporates all the best thing that you can get from ITIL. By the time I delve into the topics proper, you will realise that as far as ITIL is concerned, the best is yet to come.
#5 Promoting Holistic view
One of the new high points of ITIL 4 is that it promotes the holistic view of what it takes to provide acceptable products and services. It does not look at it from the viewpoint of the service provider alone, it also considers what customers need to do in order to ensure that values are delivered to customers.
#6 Faster and Valuable
One other thing that you can not take away from ITIL 4 upgrade is that it talks about how to deliver value to customers in a fast and efficient manner. It clearly elaborates the structures that service providers need to put in place in order to have satisfied and loyal customers.
4 Main Differences Between ITIL V3 And ITIL 4
I was so excited when it came out. It was a big relief. The reason has been that many of my students have complained about the way ITIL Version 3 is been structured. By the time I started looking at the new ITIL 4 on this blog, you will really love it too. I feel it was a different ball game entirely. According to my trainer, it is just that the name cannot be changed. This new ITIL is really a bomb. Now I will be talking about some of the differences between the two in this article.
One of the new innovations in the new ITIL 4 is the concept of Value Stream and customer experience. It lay much emphasis on the fact that you have to work together with your customer in order to ensure that your customers are satisfied. It lays much emphasis on the processes that you have to follow before you can deliver values to your customers. I will talk about some of these in my subsequent articles.
#2 Holistic Approach
The new ITIL also talks about the Holistic approach of delivering value to customers. When we look at the previous ITIL Version 3, much emphasis was placed on the organization and less was said about co-creation or what the customer has to do in order to get the desired values. The new ITIL 4 talks about some of the dimensions that must be adopted in order to deliver values to customers.
#3 Highly Evolving
We can say also that the new ITIL has undergone a revolution. It is now talking about the co-creation of values between customers and service providers. If you are trying to assist a customer in resolving a particular problem and the customer does not believe that is the best way of resolving the problem. If he fails to follow the instructions that you are passing across to him or her, it will be very difficult to get such issues resolved. That is where value co-creation comes in.
#4 Practices not processes
One of the things that have changed about the new ITIL is that we now have practices rather than processes. These are now divided into four different areas which now cover roles, skills, people and resources. Unlike before it is now more of what is applicable rather than what you need to do in order to make sure that customers are satisfied.
#5 Guiding Principle
You should also note that the guiding principle released in ITIL Practitioner is now more of ITIL 4 frameworks. I can say that this new ITIL is being introduced so that new and existing learners will be forced to move to a higher level. The majority of people learning ITIL are stalked at ITIL Foundation level. If you want to know more, you have to take a practical step and move to the next level.
#5 ITIL Borrow borrow
One other aspect of the new ITIL is that it now borrows methodologies from other concepts such as Agile, DevOps, Lean, IT Governance, Leadership among others. This makes it be more applicable to modern-day happenings in our society.
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