It is no longer news that ITIL 4 is out…
I was so excited when it came out. It was a big relief. The reason has been that many of my students have complained about the way ITIL Version 3 is been structured. By the time I started looking at the new ITIL 4 on this blog, you will really love it too. I feel it was a different ball game entirely. According to my trainer, it is just that the name cannot be changed. This new ITIL is really a bomb. Now I will be talking about some of the differences between the two in this article.
One of the new innovation in the new ITIL 4 is the concept of Value Stream and customer experience. It lay much emphasis on the fact that you have to work together with your customer in order to ensure that your customers are satisfied. It lays much emphasis on the processes that you have to follow before you can deliver values to your customer. I will talk about some of these in my subsequent articles.
#2 Holistic Approach
The new ITIL also talks about the Holistic approach of delivering value to customers. When we look at the previous ITIL Version 3, much emphasis was placed on the organisation and less was said about co-creation or what the customer has to do in order to get the desired values. The new ITIL 4 talks about some of the dimensions that must be adopted in order to deliver values to customers.
#3 Highly Evolving
We can say also that the new ITIL has undergone a revolution. It is now talking about co-creation of values between customers and service providers. If you are trying to assist a customer in resolving a particular problem and the customer does not believe that is the best way of resolving the problem. If he fails to follow the instructions that you are passing across to him or her, it will be very difficult to get such issues resolved. That is where value co-creation comes in.
#4 Practices not processes
One of the things that have changed about the new ITIL is that we now have practices rather than processes. These are now divided into four different areas which now covers roles, skills, people and resources. Unlike before it is now more of what is applicable rather than what you need to do in order to make sure that customers are satisfied.
#5 Guiding Principle
You should also note that the guiding principle released in ITIL Practitioner is now more of ITIL 4 frameworks. I can say that this new ITIL is being introduced so that new and existing learners will be forced to move to a higher level. The majority of people learning ITIL are stalked at ITIL Foundation level. If you want to know more, you have to take a practical step and move to the next level.
#5 ITIL Borrow borrow
One other aspect of the new ITIL is that it now borrows methodologies from other concepts such as Agile, DevOp, Lean, IT Governance, Leadership among others. This makes it to be more applicable to modern day happenings in our society.
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Adeniyi Salau (CCNA,CDMP, CEP, MOS, MCP, CSCU (Project 2016) is a Google and Beingcert Certified Digital Marketer, Project Manager and SEO Expert of repute with about a decade of Blogging and online marketing experience. He is always ready to share his experience with others.