Information and technology have permeated all aspects of our society today. In fact, it is becoming extremely difficult to do anything without IT. In this article, I want to look at six Information and technology criteria for ITIL 4. That means these criteria must be present if any organisation wants to make anything meaningful out of ITIL 4. Now, let us look at some of these criteria in this article.
It is the duty of the Service Provider to ensure that resources are always available for service consumers to use. He has to put all measures in place in order to ensure that service consumers do not have to complain about the service. That is not always the case because organisations always find it difficult to provide consistent service always.
There is a need for the organisation to provide services that the service consumer can rely on. They have to make sure that all the required expertise are made available in order for them to serve their customers better. This will include finding out what customers are actually looking for through active feedback mechanisms.
Another major thing that you have to know about information and technology criteria is that it must be accessible to end users. there is a need to automate the whole process so that they would not have to seek permissions before they can perform the basic processes such as transfer from one account to another or checking of account balances among others.
The organisation also have to make sure that the information comes in a timely manner. They have to make sure that they do not delay in delivering their service to service consumers who needed such services. This will definitely increase customer loyalty and satisfaction level of their customers.
#5 Accuracy as part of information and technology criteria
it is very essential for Service Providers to ensure that their services are accurate. They also have to make sure that every information that they are going to provide for service consumers about their service offerings are accurate so that they can make an accurate decision on which service to request for at any given time.
It is also pertinent that the stakeholder should ensure that all information provided to the service consumers are relevant. They have to find out what the service consumers are actually looking for and package their products and services in order to meet the needs of their consumers. This will assist the service provider to deliver value to its consumers.
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