In my previous article, I have looked at the definition of IT Service management. I defined it as best practices that has been proved to be true over time. It gives you framework to follow when you desire to carry out a successful project. In this article, I want to look at what we can refer to as Best Practices in IT Service management.
Follow me as we look at that together in this article.
A Good practice is a management idea that asserts that there is technique, method, process, activity , incentive or reward that is more effective at delivering a particular outcome.
It is what has been generally believed that if we do it this particular way, we are surely going to achieve the desired result at the end of the day.
Good practices says that with proper processes, check and testing, a desired outcome can be achieved with fewer problems or unforeseen complications.
It can also be defined as the most efficient (least amount of effort) and effective ( best result) way of accomplishing a task, based on repeatable procedures that have proven themselves over time for large number of people and organizations.
Good practices can be proprietary or public. When it is proprietary, that means it is owned by a particular organization and it is therefore not open to the public. When it is public, then it is for general use.
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