Here are some of the benefits of CRM Analytics…
customer retention as one of the benefits of CRM Analytics
#1 One of the vital things that you cannot take away from CRM Analytics is that it will help you to retain customers. Through the application of analytics, you will know the reaction of your customers to your products and services offering. You will be able to understand the pulse of your customers and give them what they are looking for.
#2 Superior customer service as one of the benefits of CRM Analytics
CRM Analytics will also assist you in offering superior customer service to your customer. You will be able to come up with touch points that allows you to serve customers across multiple channels. That means with analytical CRM m customers do not need to come to your office before they could have access to your products and services.
One other benefits of CRM Analytics is effective campaign management. With that organisations will be able to understand what works and what does not work as far as how they introduce their products and services to prospective buyers are concerned. They will now be able to reuse campaign that works and jettison the ones that are not working.
One other benefits of CRM Analytics is that it can help to prevent risks and fraud. It is just like the Bank Verification Number that we now have in Nigeria where all accounts are linked together. Of recent, it has help government to detect ghost workers in their workforce and prevent fraud.
These are possible because all accounts are centralised in one location. So also, CRM Analytics ensure that the entire organisation have the same database regarding a particular customer.