Introducing the difference between E-Commerce and E-Business
In the world of Digital Marketing, we have the concept of E-Business and E-Commerce. While I was in secondary school, I was told that commerce has to do with buying and selling of goods and services. When you compare that to e-commerce, it has to do with electronic or internet medium of buying and selling. So, e-commerce has to do with buying and selling of products and services online. In this article, I want to talk about the differences between e-commerce and e-business. You really need this solid foundation if you want to be successful as a Digital Marketing. I will try and do justice to that in this article.
E-Business, on the other hand, is the process of bringing the entire organisation online. It has to do with the process of buying and selling of products and services as well as supporting customers and prospects who want to buy your products and services.
E-Business in view
#1: buying and selling as part of the differences between e-commerce and e-business
E-Business has to do with buying and selling of products and services online. It is just that e-business is wider in perspective thane-commerce. It actually goes beyond buying and selling. In e-business, you also relate to prospects and partners. It allows you also to communicate with potential customers.
#2: Communication as part of the differences between e-commerce and e-business
Another aspect of e-business that you need to know is that it gives room for communication. It allows you to communicate with prospects and customers as well as other individuals in the value chain. You are able to ensure that customers are satisfied. This allows you to pass information to prospects and customers without them coming to your office.
#3 Monitoring and Exchange as part of the differences between e-commerce and e-business
Another aspect of e-business in Digital Marketing is that it gives room for monitoring and exchange of information. With it, you are able to follow up on tickets raised by your customers. This ensures that customers are satisfied at all time. It also allows the organisation to resolve customer related issues amicably.
#4 Collaborative product design as part of the differences between e-commerce and e-business
The use of E-business in Digital Marketing also promotes collaborative product design among stakeholders. This allows organisations to develop new products and services through customers’ feedback. With that, you can understand what customers want. This will allow you to give customers what they are looking for.
#5 Marketing Advertising and Support
E-Business as a tool in Digital marketing also allows organisations to reach existing customers through advertising. One fact remains that with it, you can reach the target audience easily. You are able to penetrate into new markets without breaking banks. This allows you to improve the turnover of your organisation.
An e-commerce on the other hand…
Having explained some of the facts that you need to know about e-business in Digital Marketing, I want to focus my attention now on why e-commerce is different from e-business.
E-Commerce is a subset of e-business. It just has to deal mainly with buying and selling of products and service. If anything is been added to this feature, it has become an e-business.
Now your take on this argument.
We would also like to hear what you feel about the topic we discussed today. Your feedback is very important to us. Feel free to drop your comments and recommendations. If you have a contrary opinion, you can drop that too.
You can also join our Facebook Page CRMNigeria for more updates. You can do that by clicking on the link or searching for our page on Facebook.
You need to confirm your subscription by clicking on the link sent to you. You can check the spam folder for it. Add us to your mailing list to receive directly from us.
PS: Click on the link below to sign up for my Online E-Course CRM Training. Make sure you confirm your subscription by clicking on the link sent to you. Thanks.
Adeniyi Salau is a Digital Marketer, Project Manager and SEO Expert of repute with about a decade of Blogging and online marketing experience. He is always ready to share his experience with others.