This article talks about use of contact manager software in CRM
A Contact Management Software is another form and feature of Sales Force Automation software. There is no organisation that does not have customers. You need to have all information about customers in one place where it can be accessed from a single place. A Contact Manager is meant to manage customers as well as managing all information about them.
Contact Manager keeps all information about customers. The Contact Manager also monitors their interaction with the organisation. Contact Management solutions improves the sales efficiency and the quality of customer service. Some of the information needed in a contact management software includes name, company address , phone number , address , website, email address among others . This will help the organisation to send the right information to the right person at the right time.
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