Category: CRM

key market trends in CRM

The Key market trend for CRM

  KEY MARKET TRENDS OF ANALYTICAL CRM OBJECTIVE OF THIS STUDY At the end of this lesson, readers should be able to: Have a deeper understanding of Analytical CRM Know… Read more »

analytical cycle of crm

Examining Analytical Cycle of CRM

ANALYTICAL CYCLE  FOR CRM     OBJECTIVE OF THIS ARTICLE At the end of this chapter, readers should be able to: ·            Define Analytical CRM ·            Explain how Analytical CRM… Read more »

examining workflow management

Examining Workflow management in CRM

  Examining Workflow Management Objectives of this article v  Define Workflow management. v  Explain some of the unique features of workflow management applications.   Definition When we talk about workflow… Read more »

examining marketing automation

Examining marketing automation in CRM

  ÈXAMINING MARKETING AUTOMATION       OBJECTIVES OF THIS ARTICLE At the end of this article, readers should be able to: ·            Define Marketing Automation. ·            Know the features… Read more »

Examining Opportunity Management in CRM

OPPORTUNITY MANAGEMENT IN CRM   OBJECTIVES OF THIS ARTICLE At the end of this lesson, readers should be able to: ·                     Define Opportunity management ·                     Know things that are associated… Read more »