avaya communication

Examining Avaya communication in CRM


Avaya IP. Telephony solutions provide customer with a powerful ways to capitalize on the benefits of IP telephony. It offers a complete communications architecture that provides software, infrastructure and service to help enterprises stay nimble. The Avaya communications architecture helps enable enterprises to reduce cost, lower risks and grow revenue by providing solutions to business imperatives.

Avaya provides a single point of accountability for convergence that helps distributes and  mobile global enterprises leverage their skills and core competencies. The solution you should know interoperate in today’s multi-vendor environment, providing the confidence and ability business need to reap business result as their environment evolve.

Avaya IP solutions allow you to decide when and where it makes sense for your enterprises to deploy IP telephony organization IP enable existing Avaya DEFINITY Server- leveraging their current investments in Avaya technology-or install a complete IP solution.

These Avaya IP solution components can be combined, at organization’s pace to deliver a world-class solution to meet business needs.

avaya communication

Avaya multi vantage communication application is a set of software solution for telephony, contact centres, messaging and communication.

Avaya integrated management  set of system and network management solution to  manage a converged network.

CRM is a business strategy that spans the entire organization  from front-office. It is a commitment to put customer at the heart of the enterprise. The right CRM strategy and solutions can help securely, reliable and consistently.

Organization can delight customers with each and every interaction, by empowering them with  anytime, anywhere and any channel access to accurate information and more personalized services.

It also allow organizations to reach more customers more effectively as it increases customer retention and boost customer loyalty by leveraging opportunities to up sell and cross-sell and drive repeat business at lower costs.

It also drives improvement in business performance by providing customers with the ability to access more information through self service and assisted-service capabilities when it is convenient for them.

It also enable virtualization of the enterprise as more people and resources extend beyond the office walls and be open to business opportunities from around the world.

It also provide balance sophisticated functionality with rapid implementation and effective support for a faster return on CRM investments. Avaya CRM solutions offer tools that can help empower customers, employees, and partners to build strong business relationships; improve bottom line performance; and provide the necessary competitive differentiation. They deliver just what is needed to win today’s challenging economy where customers control the relationship.  With customers in control, it is the experiences being delivered across every channel and touch point that really matters.

Avaya customer relationship management solution deliver customer experiences that can increase the value of and company and impact bottom line profitability.


At the end of this lesson, we have been be able to discover that:

  • Avaya communications allows organization’s customers to benefit from IP Telephony which they can use in reaching the organisation.
  • Avaya communications help reduce costs, lower risks and grow revenue
  • Avaya IP solutions allows you to decide when and where to makes sense for your enterprise to deploy IP Telephone
  • Avaya communications allows customers to access more information and take more informed decisions.
  • CRM is a commitment to put customers at the heart of your business.
  • CRM allows organisation to increase customer retention.

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