Examining Avaya Communication In CRM

Introducing Avaya Communication Technology in CRM


Avaya IP. Telephony solutions provide the customer with a powerful way to capitalize on the benefits of IP telephony. It offers a complete communications architecture that provides software, infrastructure and service to help enterprises stay nimble. The Avaya communications architecture helps enable enterprises to reduce cost, lower risks and grow revenue by providing solutions to business imperatives.



Avaya provides a single point of accountability for convergence that helps distributes and mobile global enterprises leverage their skills and core competencies. The solution you should know interoperate in today’s multi-vendor environment, providing the confidence and ability business need to reap business result as their environment evolves.

Avaya IP solutions allow you to decide when and where it makes sense for your enterprises to deploy IP telephony organization IP enable existing Avaya DEFINITY Server- leveraging their current investments in Avaya technology-or install a complete IP solution.


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World Class solution

These Avaya IP solution components can be combined, at the organization’s pace to deliver a world-class solution to meet business needs.

avaya communication

Avaya multi vantage communication application is a set of software solution for telephony, contact centres, messaging and communication.

Avaya integrated management set of system and network management solution to manage a converged network.

CRM is a business strategy that spans the entire organization from front-office. It is a commitment to put the customer at the heart of the enterprise. The right CRM strategy and solutions can help securely, reliably and consistently.

The organization can delight customers with each and every interaction, by empowering them with any time, anywhere and any channel access to accurate information and more personalized services.

It also allows organizations to reach more customers more effectively as it increases customer retention and boosts customer loyalty by leveraging opportunities to up-sell and cross-sell and drive repeat business at lower costs.


Improvement in Business performance

It also drives improvement in business performance by providing customers with the ability to access more information through self-service and assisted-service capabilities when it is convenient for them.

It also enables virtualization of the enterprise as more people and resources extend beyond the office walls and are open to business opportunities from around the world.

It also provides balance sophisticated functionality with rapid implementation and effective support for a faster return on CRM investments. Avaya CRM solutions offer tools that can help empower customers, employees, and partners to build strong business relationships; improve bottom line performance, and provide the necessary competitive differentiation. They deliver just what is needed to win today’s challenging economy where customers control the relationship.  With customers in control, it is the experiences being delivered across every channel and touch point that really matters.

Avaya customer relationship management solution delivers customer experiences that can increase the value of and company and impact bottom line profitability.


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At the end of this lesson, we have been being able to discover that:

  • Avaya communications allow an organization’s customers to benefit from IP Telephony which they can use in reaching the organisation.
  • Avaya communications help reduce costs, lower risks and grow revenue
  • Avaya IP solutions allow you to decide when and where to makes sense for your enterprise to deploy IP Telephone
  • Avaya communications allow customers to access more information and make more informed decisions.
  • CRM is a commitment to put customers at the heart of your business.
  • CRM allows the organisation to increase customer retention.


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Adeniyi Salau

Adeniyi Salau Scrum Master Certified , CCNA R&S , BeingCert and Scrum Certified Digital Marketing Professional, CEP, MOS, MCP, CSCU (Project 2016), Microsoft Certified Security and Networking Associate is a Google and Beingcert Certified Digital Marketer, Project Manager and SEO Expert of repute with about a decade of Blogging and online marketing experience. He is always ready to share his experience with others.

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