Analysing Service Value System in ITIL 4

In my previous article, I have looked at some of the facts that we need to know about Service Value System in an ITIL based organisation. In this article, I want to try and throw more light on the discussion I have started in my previous article.

 

Analysing Service Value System in ITIL 4

The input to the SVS…

We have opportunities and demands as inputs to the Service Value System. Opportunities are options or openings that allow us to add value to our stakeholders or move the organisation forward beyond its present state.

 

Demands can be seen as the need for products and services by both internal and external customers.

 

Outputs of the SVS…

The main output of the SVS is value. When demands meet opportunities, it will allow the organisation to create values for different categories of stakeholders that are available in that organisation.

 

The two components…

One of the very first components of the Service Value System is the Guiding Principles. The guiding principles are recommendations that can guide any organisation that wants to be ITIL 4 compliant. The beauty of these guiding principles is that it can guide any organisation irrespective of their circumstance, change in goals and aspirations, work or management structures. It can be applied to any scenario. 

 

The second component is governance which is the means by which an organisation is been directed or controlled at any given time. 

 

Action Point.
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