Introducing Service Value System in ITIL 4
Here are some of the issues addressed by the Service Value System in ITIL 4…
#1 Service Value Chain
Service Value Chain can be seen as a set of interconnected activities that an organisation performs in order to deliver a valuable product or service to its consumers and to facilitate value realization. They are a set of activities that organisations have put in place in order to achieve the objectives of value creation in an organisation.
#2 THE ITIL Practices
These are set of organisational resources designed for performing work or accomplishing an objective. Resources in this sense can be seen as people., processes, documentation, information assets, technologies, suppliers contracts among others that are put together in order to achieve organisational strategic goals.
#3 Continual Improvement
Continual improvement can be seen as a recurring organisational activity performed at all levels to ensure that organisational performance continual meeting stakeholders expectations. No matter how good a particular system is, you have to make sure that you have a system in place that will allow you to improve on the success of such devices or tools.
#4 Addressing the challenge of SILOs
The Service Value System was also designed to address the challenge of SIlos. The systems allow coordination among various departments that makes up the system. There is nothing like individualism when organisations are planning to co-create values. All departments and stakeholders have to work together in order to achieve the desired result.
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