Introducing the Design and Transition Value Chain Activity
Design and transition value chain activities are one of the activities that you need to perform after you have successfully carried out the Engage Value Chain Activity. In this article, I will be looking at some of the ways that these activities can be carried out properly. Follow me as we will be doing that together in this article.
The purpose of the Design and Transition Vale Chain is to ensure that products and services continually meet stakeholder expectation for quality, cost and time to market.
Now the inputs…
#1 Portfolio Decisions
One of the main aspects of this value chain activity is portfolio decisions by the planning team. The planning team has to come in and submit to the management team, the expected skills and offices that need to be created in order to deliver the right value to the customers. They have to examine whether those skills are available or not and plan on how those gaps can be filled.
#2 Architecture and Policies
Another input of the transition and design process is the architecture and policies guidelines that must be submitted by the Planning team. This document needs to be submitted to the IT Manager and other stakeholders concerned with the implementation. It will allow the IT Manager to audit the policies and architectures and get input from other stakeholders on how to implement those policies and guidelines. It will also allow the organisation to get input from stakeholder on the best ways to achieve those policies guidelines.
#3 Products and Service requirements
One other input of the Design and Transition value chain in an ITIL 4 environment is the product and service requirement that has to be submitted by the eEngage team. The Engage team are expected to meet with other stakeholders as well as end users in order to gather features that they want to see in the new products and service. That will help the Design and Transition team to know features to add to the proposed products and services.
#4 Improvement Initiatives
There is a need for the Improvement team to also provide improvement initiatives to the Design and Transition. This can of the initiative will allow the Design and Transition team to implement some of the suggestions that the Improve team has put forward. They also need to work together in order to ensure that whatever deliverables that are being released at the end meet the expectations of the customers. This will allow the company to continue to enjoy the support of their teeming customers.
#5 Improvement Status Reports
The next input that the Design and Transition will need in order to work effectively is the improvement status report from the Improve team. This allows the IT Manager and the Transition team to look at the whole implementation processes and address some of the challenges that are being faced by the entire team. It also allows them to see areas that need to be addressed in order for the whole process to work better.
#6 Service performance information
One other major input of the Improve and Support Service Value Chain is the Service performance information provided by Deliver and Support team. These are vital information on how the service has performed in the past. It also details all the compliments and complaints that have trailed the use of the service in the past. Having this vital information will allow the Improve team and transition to identify areas that need improvement as far as the solution is concerned.
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