Introducing the concept of Design and Transition in ITIL 4…
LAST UPDATED ON: 27TH AUGUST, 2019
Design and Transition in ITIL 4 is one of the activities that you need to carry out in order to seamlessly co-create values with your customers. In this article, which is a sequel to my previous article, I want to look at five major outputs of Design and Transition value chain activity in ITIL 4. Follow me as we look at that together in this article.
#1 Requirements and Specification
One of the very first outputs of this stage is the Requirement and Specification details that will be sent to the Obtain and Build a team. this will allow the team to design products and services based on customers feedback. It is also the duty of the IT Manager to ensure that in the process of building the required solution, the Build team are following the recommendations of the Design team. This will help them to design solutions that will be acceptable to stakeholders.
#2 Contract and Agreement
One other major output of the Design and Transition stage is contract and agreement details from the engage team. The Engage teams have met with stakeholders and they have been able to discover some of the expectations of the stakeholders. It is expected for them to present their report to the Transition team who will ensure that all products and service packages are in line with stakeholders expectation.
#3 New and Changed Products
Another output of the Design and Transition in ITIL 4 is the introduction of a detailed document that shows new and changed products and services. This document must be accessible to all individual involved in the design of such products and services. The IT Manager must also take ownership of this document by ensuring that the contents of the document are followed to the letter.
#4 Knowledge and Information
The next output of Design and Transition Value chain activity in ITIL 4 is a document that details knowledge and information about new products and services as it applies to all value. The knowledge shows insight about products and services that have been discovered in the course of carrying out research and developing the products and services. This will equip employees with what they need to assist customers in the time of need.
#5 Performance Information
Another major aspect or output of this stage is the performance and improvement of information opportunities from the Improve team. These are well-thought-out suggestions that shows what the organisation can do to improve their products and services based on what they have discovered from customer engagement. This also ensures that products and services are acceptable to stakeholders.
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