Introducing Improve Value Chain Activity in ITIL 4
Yesterday, I wrote about some of the inputs of Improve Value Chain activity which is one of the planning processes when you need to get your solution out to your customers. Now in this article, I want to tell us about some of the outputs of your strategies. Lets us now look at some of these outputs in this article.
Now the outputs…
#1 Improvement initiatives
One of the outputs of this value chain activity is improvement initiatives and plans for all departments involved in value chain activities. The IT Manager needs to look at all the departments and teams involved in all this value chain and plan on how their activities can be an improvement. This should not also be something that the IT Manager will embark upon without getting input from all stakeholders that are involved. He needs to examine their roles and get ideas from them on how their processes can be improved upon.
#2 Value Chain Performance
Another output of Improvement Value Chain Activity is value chain performance information which must be submitted to the governing body of the organisation as well as the planning department. This allows the organisation to see how the solution has performed in the past. It will also allow them to see some of the impediments that must be removed so that the solution can be optimised. This will also allow decision makers to formulate policies that will allow the solution to add value to stakeholders.
#3 Improvement Status report
The next output of Improve Value Chain activity is the submission of status for all value chain activities. You need to understand the level of implementation of all the plans that you have on course. Having this vital information will allow the team to plan on how the system can be implemented to a logical conclusion. It will also allow the IT Manager to remove all impediments to a successful implementation of the IT Solution.
#4 Contract and Agreement Reports
Another out of this process is the contract and agreement reports from the Engage team. The Engage team have liaised with other stakeholders and they have already gathered requirements as far as what customers are looking for are concerned. Thy now needs to access areas that need improvement in the solution. It is the outcome of their reports that will be presented to the contractors and suppliers as project requirements.
#5 Service Performance Information
Another output of Improve Value Chain Activity is Service Performance Information from Design and Transition Information. This team that is responsible for designing and testing applications in order to ensure that it meets the expectation of stakeholders needs to submit their report to the IT Manager. The IT Manager will need to look at the concerns raised by the team and suggest ways of moving forward based on the challenges faced during the testing of the application by the Design team.
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