4 Amazing Benefits Of Customer Satisfaction

This article talks about the amazing benefits of customer satisfaction…

In this article, which is a sequel to the one I wrote earlier on the subject matter of Customer Satisfaction, I want to talk about some of the benefits of customer satisfaction in a customer-centric enterprise.

Before I do that, I need to revisit the definition of customer satisfaction as discussed in that article.  You should know that having customer satisfaction in a customer-centric enterprise is one of the ways of satisfying your customers and raise the exit barrier for them.
What is customer satisfaction?
Customer satisfaction is a process of internal evaluation that compares the expectation of customers before they purchased your product or service to what they actually get after they have used your products or services. If you are able to surpass the expectations of your customers in terms of customer satisfaction and product quality, then we can say you have a satisfied customer base.
4 Amazing Benefits Of Customer Satisfaction
Now the importance…
understanding customer experience as one of the benefits of customer satisfaction
The principle of customer satisfaction helps you to understand what customers are really looking for in your products or services.
If you noticed that customers have been leaving your organization and they are joining your competitor’s lifecycle, that means they are more comfortable with his products or services than yours.
improving quality
One thing you will notice in a competitive business environment is that organizations are fond of copying whatever their closest rival is doing.
They feel that if they fail to do that, their customers might be forced to join their competitors’ lifecycle. That is why organizations are improving their product quality in order to retain more customers.
good financial performance as one of the benefits of customer satisfaction
I have often said it that your organization’s profit is not coming from new customers, it is coming from your satisfied customer base.
If you want to calculate your expected profit for the next fiscal year, you will base it on the number of stable customers that you have now. That is why you need to have a stable customer base in order to stay afloat.
key to success
How Viable an organization always depends solely on the number of satisfied customers that they have and what their customers are saying about them. 
I do not know if you have noticed this, if your customers are not making good commendation for you, it will definitely affect your survival as an organization. That is why you have to improve the satisfaction level of your customers.

Now your take on this argument.

We would also like to hear what you feel about the topic we discussed today. Your feedback is very important to us. Feel free to drop your comments and recommendations. If you have a contrary opinion, you can drop that too.


YOU CAN ALSO READ  Outputs of Engage Value Chain Activity

You can also join our Facebook Page CRMNigeria for more updates. You can do that by clicking on the link or searching for our page on Facebook.


Action Point.
You need to confirm your subscription by clicking on the link sent to you. You can check the spam folder for it. Add us to your mailing list to receive directly from us.


PS: Click on the link below to sign up for my Online E-Course CRM Training. Make sure you confirm your subscription by clicking on the link sent to you. Thanks.

 25 total views,  3 views today

Adeniyi Salau

Adeniyi Salau Scrum Master Certified , CCNA R&S , BeingCert and Scrum Certified Digital Marketing Professional, CEP, MOS, MCP, CSCU (Project 2016), Microsoft Certified Security and Networking Associate is a Google and Beingcert Certified Digital Marketer, Project Manager and SEO Expert of repute with about a decade of Blogging and online marketing experience. He is always ready to share his experience with others.

Write a Comment

Your email address will not be published. Required fields are marked *

CommentLuv badge
%d bloggers like this: