Practical Application of Second ITIL 4 Principles

In this article, which is a sequel to my first article on the second ITIL 4 principle: Start where you are. I want to look at some of the ways that this principle can be applied when an organisation is planning to shift to an ITIL 4 environment.  Let’s look at that together in this article. 

 

#1 Be Objective

When applying this second principle, you have to be as objective as possible. That means you should not look at issues on the surface level. You need to look at the system holistically and see what you can salvage before you will conclude that the old system is useless. 

 

#2 Replication mentality

You also have to determine and decide if what is good in the older system can be replicated or adopted when using the new system. You should ensure that whatever you are building is being built on the former system. This will make change management possible and encourage consumers to adopt the new system without much learning curve. 

 

#3 Take calculated risks

When you need to take risks while building your service management plan, you have to make sure that you are taking a calculated risk. You must be able to envisage some of the challenges that you are likely to face and take precautionary measures to come up with some of the ways of mitigating these risks. This will go a long way in increasing your chances of success. 

 

SECOND ITIL PRINCIPLE

#4 Not every time

There is a need for you to recognise that it is not every time that you can salvage situations. Most at times, you might not be able to get anything out of the previous solution and you might need to start all over again.  The most important thing is that you have to be sure that nothing can be salvaged before you ever discard the previous solution. 

 

Action Point.
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