According to W. Edward Deming , He looks at Quality from the angle of process improvement. He believes that in order to attain qualitym one should focus on quality improvement in which quality must be continuously improved in order to meet customers needs.
According to W. Edward Deming, you cannot be talking of having quality products or services if it fails to meet the need of your customers.
Now your turn….
Do you think customer needs and satisfaction should be put into consideration while planning quality process? Let me know your view in the comment box.
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