W. Edward Deming theory of Quality

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According to W. Edward Deming , He looks at Quality from the angle of process improvement. He believes that in order to attain qualitym one should focus on quality improvement in which quality must be continuously improved in order to meet customers needs. 

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According to W. Edward Deming, you cannot be talking of having quality products or services if it fails to meet the need of your customers.

 

Now your turn….

Do you think customer needs and satisfaction should be put into consideration while planning quality process? Let me know your view in the comment box.

 

 

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Salau Adeniyi Olayinka (CEP, MCTP,CSCU) is an accomplished Digital Marketer and E-Business Consultant . His passion is writing and sharing of knowledge and meeting people. He intends to use this blog to boost ICT and E-Business Knowledge in Nigeria and beyond.
He is currently the Digital Marketing & I.T Executive for New Creations Properties Limited , a Real Estate Firm in Ogun State, Nigeria as well as the CEO of Fourth Mouse Consulting , a Digital Marketing firm in Nigeria.

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