In my previous article, I have opened up on what I.T service management is. I will want to build up on that article here. In this article, I want to talk about five main things that will make any organisation to succeed with their ITIL project. Follow me as we look at that together in this article.
strong executive leadership
One of the very first thing that will make your ITIL project to succed is storng executive leadership . There is nothing you can acheive without the support of the top management. They are the ones that can give you all the financial support that you need to succeed.
It is also the duty of the top management to ensure that there is little or no resistance come from other departments of the organisation.
In carrying out a successful ITIL project, you have to be sincere to yourself. You should not overdream. You must be realistic about the state of your I.T infrastructure. It is when you can do this effectively that you can know where you are now and what you need to do in order to get to where you want to be.
well defined adoption
Another improtant factor that you have to take into cognizance is your future plan for the IT Project. You do not only think about how the project will be acheived. You have to look at how you are going to sustain the project. There has to be Continuous improvement plan which has to be updated from time to time in order to be sure that they are still relevant.
Clearly defined roles
Another factor that can guarantee success of an ITIL project is to know who is doing what as far as the project is concerned. You have to be sure that all the roles are adequtely covered. This will ensure that you have planned how the project woill go from the beginning to the end before you even kickstart the project.
Clear goal, purpose and objectives
There is the need for you to have clear purpose , goals and objectives as part of your crititcal success factor. Yopu must know what you are planning to acheive. You also need to have a clear blueprint on how you want to acheive your goals as well.
Key performance indicator
One other thing that must not be missing in your plan is your key performance indicator. You must have a way of measuring what you are doing in order to be sure that you are doing the right thing. Without that , you might ended up being frustrated. Get your goals right before you even start.
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