Last week , I started focusing my attention on IT Service management popularly know as ITIL. It is a tool that allow you to manage I.T Project from the beginning to the end. I feel before we go further , you need to know some facts about ITIL.
Let me tell you some of what you must know in this article.
Like I said in my previous article, ITIL consists of best practises that make us to smoothly run IT Projects from the beginning to the end.
It originated from the United Kingdom in the Late 80s or early 90s.
It is a set of books that is owned by the Canbinet Office of the United States.
ITIL consist of five books which include:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Over the years , there has been period review of ITIL Books until now that we have version 3 of the revision.
in 2001, it was reviewed from 40 Books to 7 Books. That was the version 1.
Moreover in 2007, ITIL was reviewed from 7 books to 5 Books. That was the version 2.
The new 5 Books was updated again in 2011. That was the version 3 that we have presently.
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